1 Definitions and Interpretations

In these Conditions:- "These Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Passenger and the Provider; "The Passenger" means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider; "The Provider" means Express Airport Cars "The Contract" means the contract for the provision of airport transfer services under these Conditions; ‘’No Show’’ means passenger neither uses nor cancels the reservation on time; "The Service" means the service of transport to or from airports (including any instalment of the service or any multiple services) which the Provider is to supply in accordance with these Conditions;

Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

2 Conditions

The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Passenger.

A contract will only come in to being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions by placing a reservation, booking with the provider via but not limited to the providers; web site (http://www.expressairportcars.co.uk), via telephone, or via any representative agent.

The Contract will be subject to these conditions. The provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the providers web site and will come into effect 1 hour after posting.

No reservation submitted by the passenger shall be deemed to be accepted by the provider unless and until confirmed in writing by email.

The specification for the services shall be those set out in the providers sales documentation unless varied expressly in the passenger's reservation (if accepted by the provider). The service will only be supplied as stated in the providers price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents issued by the provider are intended as a guide only and the contents shall not be binding on the Provider.

The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Providers specification, which do not materially affect their performance.

Sub- contracting companies are not authorised to make any representations or claims concerning the service unless confirmed by the Provider in writing by email, telephone or otherwise. In entering into the Contract, the Passenger acknowledges that it does not rely on, and waives any claim for beach of, any such representations, which are not so confirmed.

Passenger acknowledges that it does not rely on, and waives any claim for beach of, any such representations, which are not so confirmed.

No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise between the authorised representations of the passenger and the provider.

3 Terms Of Carriage

The Provider (herein known as Express Airport Cars) prices are based on Passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. Fares quoted that are not booked will have a validity of 24 hours. Express Airport Cars reserve the right of altering any prices without prior notification however any quote/booking confirmed by Express Airport Cars will remain binding.

Waiting & Diversions Charges

All meets apart from airports waiting time are free for the first 5 minutes; thereafter you will be charged 40p per minute on the entire waiting time. Airports meets: 45 minutes free waiting time from the time of landing (additional free waiting time can be requested at time of booking), thereafter you will be charged 40p per minute. (There is no additional charge for flight delays). Fares quoted are flat rates. Any diversions, additional set downs or pickups by passengers will incur a minimum charge of £5.00 per diversion

Parking & Tail Charges

For the airport pick-ups: first 45 minutes (after landing) is inclusive. Any other parking, tolls or road related charges are payable in relation to your Booking.

No Show

A maximum time of 25 minutes for address collections & 90 minutes for airport collections will be allocated, whereupon non-contact with passengers will classify the reservation to be a "No Show". After which provider is entitled to charge: 100% of quoted price for provision of service.

Christmas & New Year

Reservations made for service on the following dates will be subject to an additional surcharge of 50% on published prices: 24, 25, 26 December & 1 January.

Cleaning Fees

You or any other Passenger, domestic animal or Bicycle soil, contaminate or damage a Vehicle, in which case a cleaning fee up to a maximum of £180 shall be charged;

Additional charges shell applies

If you require the Vehicle to carry more passengers and/or luggage's than indicated when making the Booking

Where the provider has quoted a price for the service other than in accordance with the Providers published price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify.

The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Passenger, or any delay caused by any instructions of the Passenger or failure of the Passenger to give the Provider adequate information or instructions.

The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate details i.e., names, addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.

Neither Express Airport Cars nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Passengers are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey. Express Airport Cars & or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.

Express Airport Cars will not carry in its vehicles any of the following:

Explosives, firearms, flammables, tear gas, mace, pepper spray Perishables Fragile, breakable, or temperature sensitive items Pets, insects, animals (other than registered Guide Dogs for the visually impaired) Cash Hazardous waste Pressurized containers Securities and negotiable papers Human remains Alcoholic beverages, or anything containing alcohol Illegal narcotics/drugs

Express Airport Cars reserves the right to disallow additional goods at any time.

In the instance where an accompanied luggage is transported. You agree to defend, indemnify and hold The Express Airport Cars and its owners, workers, clients, agents, and driver harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys' fees, arising from or related to your acts or omissions in connection with your use of the Service and omissions in relation to Express Airport Cars limitations.

In the instance where an accompanied luggage is transported. Express Airport Cars will try its level best to deliver the luggage to the exact destination as booked by the passenger. If the driver is unable to obtain a signature for the receipt of luggage on such delivery. The driver is within his remit to return the luggage to our head office where storage and additional delivery costs may be incurred.

4 Cancellations / Cancellation charges

No reservation which has been accepted by the Provider may be cancelled by the Passenger except with the agreement in writing, by email, telephone or otherwise of the Provider and on terms that the Passenger shall indemnify the Provider in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Provider as a result of cancellation.

Vehicles that are cancelled by passengers after reservation acceptance by the provider shall incur a £10.00 charge.

Cancellation's must be informed of a minimum of 24 hours prior to the time of booking by email or telephone.

Cancellation's informed 24 hours + prior to the time of booking £10.00 cancellation charge incurred.

Cancellation's informed 4 to 24 hours prior to the time of booking cancellation charge incurred: 50% of quoted price for provision of service.

Cancellations not informed up to 4 hours prior to the time of booking cancellation charge incurred: 100% of quoted price for provision of service.

5 General Applications

The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the Service, if the delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers reasonable control directly or indirectly:- act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; traffic accidents, traffic hold ups, traffic congestion; strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party); flight delays, flight cancellations; power failure or breakdown in machinery including computer systems.

Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

The Passenger undertakes to the Provider that:- the Passenger will regard as confidential the Contract and all information obtained by the Passenger relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Providers prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Passengers default; the passenger will use all reasonable endeavours to ensure compliance with this condition by its employees, servants and agents. This Condition shall survive the termination of the contract.

6 Miscellaneous

No waiver by the provider of any breach of the Contract by the passenger shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

The Contract shall be governed by the laws of England & Wales.

7 Minors & Teenagers

We will not allow unaccompanied Minors to travel alone in a Vehicle. We will notify the Minor's parent or guardian and/or relevant regulatory authority, in the event that we suspect a Minor is travelling unaccompanied and shall advise that the Booking cannot be completed without the Minor being accompanied. In exceptional circumstances and subject to the parent/guardian’s consent, we may allow Teenagers to travel unaccompanied, provided that when making a Booking for any unaccompanied Teenager, you inform us that an unaccompanied Teenager will be travelling. Where a Booking is accepted for an unaccompanied Teenager, we will not deviate from the Destination Address except in an emergency. We may, at our discretion, decline to accept such Booking and we shall not be liable to you or be deemed to be in breach of these Terms if we decline to accept such Booking. We do not accept any additional responsibility for any Minor, or Teenager, who travels unaccompanied in a Vehicle.

Child Seats & Boosters

We provide child seats & boosters on request and free of charge when available. Please note that we can’t guarantee child seats and/or boosters. It’s parent, guardian responsibility to provide one if necessary.

8 Offers

The Provider may from time to time offer discounts on services rendered.

All offers issued by the Provider must be redeemed within 6 months of the date of issue or are otherwise rendered void.

9 Privacy Policy

Express airport cars ("We") are committed to protecting and respecting your privacy.

This privacy policy sets out how express airport cars uses and protects any information that you give us when you use our services.

Information We May Collect from You

We may collect and process the following data about you:

• Your name
• A contact number including email address
• Demographic information such as postcode and address
• Other information relevant to customer surveys and/or offers
• Any other information voluntarily submitted via an online web form, including the IP address of the machine the information was submitted from

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To carry out our obligations arising from any bookings that you have made with us
• To sharing such information with third party fulfilment companies for the purposes of fulfilling a booking requested by you which is not being carried out by us
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think that you may find interesting using the email address which you have provided. You may opt out of receiving future emails by clicking on 'unsubscribe'.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

Controlling Your Personal Information

• We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
• We do not collect or store credit card details or any other financial information on this website Payments made by card using Worldpay or PayPal are handled entirely by Worldpay and PayPal. We do not receive any card information other than the cardholder's name.
• Payments made over the telephone are subject to internal security procedures to ensure your details are safely processed and never passed on to any firm, organisation or internal member of staff.